Review Time
Five star experience in all categories. Beautifull view, great breakfast and nice rooms. I developed a knee problem while at the beach and had to see a Doctor. The staff noticed I was in pain and chased me down with a walker they had. If I could give the staff in reception more than a five, I would.
My companion and I stayed at the Wingate by Wyndham in Leesburg, Florida last night. We are both Wyndham Rewards members. I am also a group travel guide and a travel agent. We used 15,000 hard earned Wyndham Rewards points for this one night stay. What a waste of points that was!! This hotel should be rated half a star. If I were paying cash, it would not be worth more than $35 per night. There were so many issues with this hotel that there isn't enough time, or space, to list them all. It is obvious that the Wyndham corporation does not inspect their properties. They should be ashamed to have their name associated with this piece of junk. It has made me question them as a corporation after this experience. As a travel agent, I will never recommend any Wyndham property to my clients. Overall, the property is run down and filthy. The lobby was our first impression and we both walked away with a sinking feeling after checking in. The paint and wall coverings were peeling. The floor was dirty. The lobby was old and worn with a dingy appearance. There was a nearly empty vending machine and a worn out couch near the check in desk. Sadly, it was downhill after that. We got into a rickety elevator to the third floor. As we walked down the hall to our room, the carpet was dirty and worn, and had a bad odor. The hallway walls were scuffed and in need of a new painting. There was another empty vending machine by the elevator.Our room was disgusting. When we opened the door, a horrendous odor wafted through the air. The smell never went away, it was noxious. We both felt nauseous, but it was late at night and there was nowhere else to go. The bathroom was dirty. I doubt it was cleaned as there were long, dark hairs in the shower. The walls had peeling paint and scuff marks. The mattress was worn out and lumpy. The phone charging station next to the bed did not work.I would recommend avoiding this hotel, as well as any of the Wyndham brand hotels, as it is clear that they do not inspect their properties.
Five star experience in all categories. Beautifull view, great breakfast and nice rooms. I developed a knee problem while at the beach and had to see a Doctor. The staff noticed I was in pain and chased me down with a walker they had. If I could give the staff in reception more than a five, I would.
The staff, as a whole, work together, at Days Inn of Stuart, FL..located at 1200 SE Federal Hwy (US1). The rooms are clean and cheerful..with cable TV and free WiFi..A/C ...there is a pool and exercise room, as well as continental breakfast from 6:30 a.m. to 9:30 a.m.This hotel is the ONLY one I choose in Stuart for its convenient location, service, and comfort
The Wyndham Rewards program is a joke, don't waste your time trying to keep accredited nights towards higher levels, the nights you accumulate suddenly disappear without a logical explanation. You can stay at better Hotels and Resorts for less money without having a rewards program to begin with. The customer service is ridiculous.Be sure research all available Hotels or Resorts in the area you are planning a stay, you will find better deals than Wyndham properties.
I travel frequently for work. For over two years I've used Wyndham hotels and I've lost count how many times I need to call in to have reward points manually added because they were missed, and everytime I've tried to redeem points. It gets tiring and I have better things to do with my time than spend countless hours, countless times on the phone with their customer service department. It would benefit Wyndham to figure out the purpose of a loyalty program as all theirs has done is made me loyal to another brand. I started using Best Western about a year ago. Never once an issue with having points being applied or redeemed. I've never had to call them once. Wyndham loses a customer that stays in hotels 4 to 5 times per week because they seemingly can't run their program properly.
The Wyndham Santiago de Chile Airport advertises a free shuttle. In reality, it leaves its guests stranded at the airport late at night after long flights, doesn't answer phones, and doesn't respond to WhatsApp messages. Guests have to take taxis at their own expense. The receptionist promises an immediate refund – but that's not the case! No one responds anymore. Management has absolutely no control over its lazy employees.
To Wyndham Guest Relations,I am submitting a formal complaint regarding my stay at the **Airport Honolulu Hotel, Trademark Collection by Wyndham**, which I believe involved **material misrepresentation**, **excessive ancillary fees**, and **unreasonable charges**.I selected this property in reasonable reliance on Wyndham branding and the hotel’s online representations. Upon arrival, the actual condition of the property differed substantially from what was advertised. The hotel was **dirty, poorly maintained**, and the sleeping accommodations consisted of a **platform bed with an old, uneven mattress**, making rest extremely difficult.I stayed approximately **six hours** and was charged **$251.44**. This total included a **$44 parking fee** and a **$25 “amenity fee,”** which amounted to **two bottles of water**. These charges were excessive, inadequately justified, and entirely disproportionate to the condition and quality of the property.When I questioned the parking fee, I was advised by hotel staff that I should have returned my rental vehicle and relied on the hotel shuttle instead. Given the late-night arrival, extended travel time, and physical exhaustion, this suggestion was neither reasonable nor practical.The discrepancy between the hotel’s advertised condition and its actual state directly influenced my booking decision. Had the property been accurately represented and had these fees been clearly disclosed, I would not have booked this stay.I respectfully request that Wyndham **review this matter**, including the appropriateness of the charges applied and whether this property meets the standards required to operate under the Wyndham brand. Based on the circumstances, I believe a **partial; if not full refund is warranted**.Supporting documentation, including my invoice, is available upon request.Sincerely,Cassandra Shea
I am extremely disappointed with Wyndham Rewards and how they handle loyal customers.Here are the facts, clearly and objectively: • In 2024, I stayed 56 qualifying nights • 16 of those nights were rolled over into 2025 (shown in my account) • In 2025, I stayed an additional 24 qualifying nightsThese numbers are visible in Wyndham’s own system and app.Despite this, Wyndham Rewards downgraded my Diamond status to Platinum, claiming I “did not reach 40 nights in 2025” — completely ignoring rollover nights that they themselves displayed and used to show “Diamond earned”.When I contacted customer support: • They sent copy-paste replies • Repeated basic tier rules without reviewing my account • Ignored rollover nights entirely • Eventually stopped responding altogetherThis is not a misunderstanding.This is either a system failure or total incompetence in reviewing customer data.I even stayed an extra night at the end of the year solely to protect my Diamond status, which now feels like a complete waste due to Wyndham’s negligence.If this is how Wyndham treats elite members, I strongly advise travelers to reconsider their loyalty. I am already moving my stays to IHG and Hilton, where loyalty actually means something.Very poor experience. Zero accountability.
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States.
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