wyndham.com

To Wyndham Guest Relations,

To Wyndham Guest Relations,I am submitting a formal complaint regarding my stay at the **Airport Honolulu Hotel, Trademark Collection by Wyndham**, which I believe involved **material misrepresentation**, **excessive ancillary fees**, and **unreasonable charges**.I selected this property in reasonable reliance on Wyndham branding and the hotel’s online representations. Upon arrival, the actual condition of the property differed substantially from what was advertised. The hotel was **dirty, poorly maintained**, and the sleeping accommodations consisted of a **platform bed with an old, uneven mattress**, making rest extremely difficult.I stayed approximately **six hours** and was charged **$251.44**. This total included a **$44 parking fee** and a **$25 “amenity fee,”** which amounted to **two bottles of water**. These charges were excessive, inadequately justified, and entirely disproportionate to the condition and quality of the property.When I questioned the parking fee, I was advised by hotel staff that I should have returned my rental vehicle and relied on the hotel shuttle instead. Given the late-night arrival, extended travel time, and physical exhaustion, this suggestion was neither reasonable nor practical.The discrepancy between the hotel’s advertised condition and its actual state directly influenced my booking decision. Had the property been accurately represented and had these fees been clearly disclosed, I would not have booked this stay.I respectfully request that Wyndham **review this matter**, including the appropriateness of the charges applied and whether this property meets the standards required to operate under the Wyndham brand. Based on the circumstances, I believe a **partial; if not full refund is warranted**.Supporting documentation, including my invoice, is available upon request.Sincerely,Cassandra Shea

Date of experience: Jan 05, 2026