I am extremely disappointed with Wyndham Rewards and how they handle loyal customers.Here are the facts, clearly and objectively: • In 2024, I stayed 56 qualifying nights • 16 of those nights were rolled over into 2025 (shown in my account) • In 2025, I stayed an additional 24 qualifying nightsThese numbers are visible in Wyndham’s own system and app.Despite this, Wyndham Rewards downgraded my Diamond status to Platinum, claiming I “did not reach 40 nights in 2025” — completely ignoring rollover nights that they themselves displayed and used to show “Diamond earned”.When I contacted customer support: • They sent copy-paste replies • Repeated basic tier rules without reviewing my account • Ignored rollover nights entirely • Eventually stopped responding altogetherThis is not a misunderstanding.This is either a system failure or total incompetence in reviewing customer data.I even stayed an extra night at the end of the year solely to protect my Diamond status, which now feels like a complete waste due to Wyndham’s negligence.If this is how Wyndham treats elite members, I strongly advise travelers to reconsider their loyalty. I am already moving my stays to IHG and Hilton, where loyalty actually means something.Very poor experience. Zero accountability.
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States.