We checked into the Ramada London North in May 2025. I have to say upon entering the hotel it seemed clean and fresh. We got our keys from the reception area, it was very functional rather than welcoming. I certainly expected a warmer welcome than I got.We went up to our rooms. The hallways looked tired and unloved. Our room was the same, very tired and unloved, chipped wood work, missing plug from sink, only two plug sockets with no charging points. Two plug sockets for a twin room is not adequate. With the TV plugged in, that only left one for my curling tongs and none for our phones. The beds had been made up as twins but not pulled apart. So we pulled them apart only to find a toy, vaseline, a wrapper and a pen under there. Upon picking them up we saw the base of the beds were heavily stained with goodness knows what! My sheet had a tear in it and while my son's bed was firm, mine was like a trampoline! There were stains up the wall were the TV is. There was also a wet patch on the carpet. The toilet paper was cheap and awful. It all felt a bit grubby and I didn't open the curtains to let the natural light in for fear of what I would find. So we kept the dimmed lights on.Our second room was no better while I had no plug in my sink, he had one that he couldn't get out of the bath! Again his room was generally tired and needed a deep clean. His door didn't close properly and had to be pushed hard shut which made a bit of a bang every time which isn't ideal for other guests. Thank goodness we all had such a busy day that we literally just slept and left and if I had booked a second night I would have cancelled. I didn't even want to get in the shower, the whole room and experience was not a pleasant one and I couldn't wait to leave. In summary: unwelcomingLess than impressive housekeepingtiredLacking basic facilities like plug socketsUncomfortable bedI have emailed them the above so they are aware, let's see what they do about it.
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States.