The Worst Hotel Experience of My Life – Hawthorne by Wyndham 6191 Quarter Horse Dr, Columbus, OH 43229(May 20–21, 2025)I don’t even know where to begin with this disaster of a hotel. My stay at Hawthorne by Wyndham 6191 Quarter Horse Dr, Columbus, OH 43229 was absolutely infuriating and disgusting—without a doubt the WORST hotel experience I have ever had in my life. And I’ve stayed in some rough spots before, but this one? This one takes the crown.Room #1 – A Rotten First Impression:The first room I was given reeked. I’m talking about a stomach-turning, eye-watering stench like moldy carpet and mildew trapped in the walls. I didn’t want to be “that guest,” so I tried to handle it myself. I spent my own money on air freshener sprays just to tolerate the room—but it was no use. The smell was unbearable. So I went to the front desk and explained that the room smelled like a mildewed basement. To their credit, they moved me without argument. But trust me, the next room wasn’t much better.Room #2 – A Health Hazard with a Door:The second room looked like it hadn’t seen a cleaning crew or any maintenance in years. There was mold. Filthy corners. Water stains on the ceiling. Wallpaper peeling in huge sections. The air filter was caked in years of dust. The couch looked like it had been rescued from a landfill—there was NO way I was sitting on that thing.The fireplace didn’t work, and there was zero lighting outside the room under the staircase where the door was. The whole setup felt dark, sketchy, and unsafe. But I was exhausted. I told myself, “Just make it through the night.”Then Came the Final Straw…The next morning, I woke up drenched in sweat. I thought the heat was broken. I stood up and SPLASH—stepped into an inch of standing water covering the entire room floor. The hot water heater had been steaming out moisture all night like a pressure cooker. The room was basically a sauna. Our clothes were soaked. Our bags? Wet. One of our phones got ruined from the moisture in the air alone. That was it. I was DONE.I Couldn’t Even Shower.The tub was gross—looked like it hadn’t been scrubbed in months. So I couldn’t even get clean. Everything we had packed for the day was soaked. We had to take our clothes to a laundromat just to change into something dry before we could begin our day. It was humiliating and infuriating.I Checked Out Furious and Shaking.I showed the front desk staff video proof of the water issue. They refunded my deposit but refused to refund the room cost. I asked to speak to a manager. They told me he’d be in within the hour. I waited three hours, called back, and was told: “Sorry, there’s nothing we can do. Just apologize for the inconvenience.”Are. You. Kidding. Me?Expedia Was the Only One Who Took Me Seriously.I booked through Expedia and contacted their customer service. They were professional and apologetic. After multiple transfers and escalating the issue, I was first offered a small credit. Eventually, I spoke to a manager who gave me a $100 refund out of Expedia’s pocket—not the hotel’s. That hotel refused to take any accountability for the damage, the flooding, or the ruined property.Let Me Be Clear:I feel I should have received a FULL refund of $213 from the hotel—$113 for the room$100 for the deposit$20 to wash and dry all our soaked clothes just to functionAnd frankly, I should be reimbursed the $350 I had to spend on a new phone because of the water damage caused by their hot, humid, broken room. I lost a phone, wasted my time, my money, my energy, and any patience I had left. Maybe a lawyer is my next call—because this is absolutely unacceptable.This Place Should Be Condemned.It felt like an abandoned building someone slapped a hotel sign on. Mold, rot, water damage, unsafe conditions, lack of basic maintenance—this place is a health hazard and a lawsuit waiting to happen. I would not recommend this hotel to my worst enemy.Bottom line: DO NOT STAY HERE.Save yourself the trauma, the stress, and the financial hit. I will continue to use Expedia—but I will NEVER step foot in Hawthorne by Wyndham Ever again located at 6191 Quarter Horse Dr, Columbus, OH 43229
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States.