What started as a promised "1-2 hour presentation" with Wyndham Vacations turned into a 4+ hour high-pressure sales marathon filled with blatant lies. The sales team falsely claimed points never expire, resorts were exclusive to owners, and ownership was a valuable investment with tax benefits. They misrepresented resort locations as being close to attractions when most are an hour away, and promised amenities like dog-friendly accommodations that don't exist. Despite knowing my partner's unstable financial situation, they proceeded with financing and secretly opened a second loan in my name without proper disclosure, resulting in nearly $1,000 in monthly payments including various hidden fees. After purchase, using our "vacation ownership" became virtually impossible. We discovered undisclosed booking fees, mandatory 3-night minimums, and points that decreased in value yearly. The booking system constantly failed, and we received daily harassing calls about "expiring points" while facing extremely limited availability. When we did manage to book stays, we were relentlessly pressured to attend more sales presentations during our "vacation." Our promised 200,000 points turned out to be only 144,000, points were mysteriously deducted without services being provided, and unexplained charges appeared that were never refunded. The "Vacation Sidekick", "VIP", and "Travel Up" partners are not helpful and cost more than using other booking services. ***Don't make the mistake we did – Wyndham's entire business model relies on confusing and pressuring customers into contracts they don't understand, then making it impossible to use the service as advertised.
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