Blind ordered and deposit paid at the end of September at the time was told would take up to 6 weeks. I have 7 blinds all around the house, all installed by Wynstan over the years and was told the same fabric was unavailable so I ordered another colour fabric. After 7 & 8 weeks I called the Rooty Hill showroom. The ladies were so helpful but were getting no answers from head office as to when installation would take place so I emailed head office myself TWICE but received no acknowledgement or answers to my emails. I finally got an instal date from the installer of 16/12…11 weeks after the deposit. The hood installed was a completely different colour than the rest of the existing awnings. When I said I wasnt going to pay for it, I was told by the installer, if I didnt pay it would all being taken down so I was not going to wait another 11 weeks. I emailed head office but, of course, got no acknowledgement or reply so I emailed the Rooty Hill office who in turn,forwarded my email to head office. Today, Jamie from Rooty Hill called and told me that if I wanted the hood changed to the same colour as the others it was going to cost me $136 because it was a “special colour”? Why did I get a colour hood so different from the other awnings around my house, I certainly did NOT order that colour and why does no one at the head office care about customer satisfaction? Once the money is paid you just disregard anything else? I would never order from this company again. The two ladies who tried to help me from the Rooty Hill showroom were the only ones that ever contacted me back since this whole saga started in early November. The Head Office customer service unfortunately .is non-existent.I would never order anything through this company again
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