Review Time
The product kept breaking ! Not a very “crimsafe “ product when it falls off at the slightest touch ! Terrible customer service and the lady at the Liverpool office is always abrasive on the phone .
I first contacted Wynstan at the start of the year. regarding 2 faulty blind which are out of warrantee. I requested a service call from Tommy at Wynstan Kensington who tried to talk me through it. Not being technically minded I asked him again to please send a technician. 3 weeks later I still had not heard from anyone. I called back and was advised that some one would call me back within 2 weeks. 3 weeks later I called them back today 24/2/2026 and they had no record of my request for service and I was advised there was a 2 month waiting list for a service call
Blind ordered and deposit paid at the end of September at the time was told would take up to 6 weeks. I have 7 blinds all around the house, all installed by Wynstan over the years and was told the same fabric was unavailable so I ordered another colour fabric. After 7 & 8 weeks I called the Rooty Hill showroom. The ladies were so helpful but were getting no answers from head office as to when installation would take place so I emailed head office myself TWICE but received no acknowledgement or answers to my emails. I finally got an instal date from the installer of 16/12…11 weeks after the deposit. The hood installed was a completely different colour than the rest of the existing awnings. When I said I wasnt going to pay for it, I was told by the installer, if I didnt pay it would all being taken down so I was not going to wait another 11 weeks. I emailed head office but, of course, got no acknowledgement or reply so I emailed the Rooty Hill office who in turn,forwarded my email to head office. Today, Jamie from Rooty Hill called and told me that if I wanted the hood changed to the same colour as the others it was going to cost me $136 because it was a “special colour”? Why did I get a colour hood so different from the other awnings around my house, I certainly did NOT order that colour and why does no one at the head office care about customer satisfaction? Once the money is paid you just disregard anything else? I would never order from this company again. The two ladies who tried to help me from the Rooty Hill showroom were the only ones that ever contacted me back since this whole saga started in early November. The Head Office customer service unfortunately .is non-existent.I would never order anything through this company again
Had one screen door installed, late in the day. 4pm. Installer brought an electric drill which was not charged so he struggled with the installation which ended up taking 2 hours instead of 1. He told me he didn't bring the correct colour closer so he installed a cream one instead of a white one. Said he would contact me to switch it over in two weeks. After 3 weeks I contacted the company and they said he had left the company . It is now nearly two months and despite emailing them and trying to phone (long wait on phone) I still have the incorrect closer. Very disappointing.
I am writing to express my deep disappointment with the entire process of ordering curtains for our elderly mother, who has dementia.We initially requested a quote, expecting it to be emailed for review. Instead, the salesperson provided a verbal quote and proceeded to take a 50% deposit on the spot without our approval. When we discovered this, we immediately contacted the head office to cancel the order, only to be told production had already begun and could not be stopped.Had the quote been sent as requested, we would never have approved such an expensive order. Unfortunately, when the curtains arrived, they were not only different from the existing ones but also incorrectly measured; one curtain was not measured at all. We contacted the head office and requested that the curtains be taken down, returned, remeasured, and that the missing curtain be manufactured at no cost due to the sales rep's initial mishandling. This was verbally agreed upon by a customer service representative and management.However, the replacement curtains took an astonishing four months to complete (measured on August 7, delivered December 22). After installation, the installer requested payment for two invoices: the remaining 50% of the original order and, shockingly, the invoice for the missing curtain. When we explained that this curtain was agreed to be free, we were told the customer service staff member who approved it had left the company.From start to finish, this experience has been unprofessional, poorly managed, and completely unacceptable. We will never engage Wynstan again and strongly caution others to consider this before proceeding.Regards,WHC
Initial price was great however the installation was a total disaster! Started in December2025 and wasn't completed until February 2026. Security doors and flyscreens were ill fitting and the installer was very unprofessional - he changed appointment times at the last minute on several occasions and was very untidy. Property is on the Central Coast of NSW
I purchased a number of items from Wynstan, my first experience with the firm. The experience has been an unmitigated disaster. They manufactured and installed faulty products and despite my repeated attempts to get them to rectify the problem or provide a refund, three months later I am still waiting for a resolution. Their products are as you would expect at the price-point, but their manufacturing process is abysmal and their customer service virtually non-existent. Needless to say, I will not be buying products from Wynstan going forward. Buyer beware!I purchased internal window blinds and a large retractable fly screen from Wynstan. The internal blinds suffered a few issues, which were subsequently resolved, but the large retractable flyscreen ($1700) has been an unmitigated disaster. The flyscreen, which is intended to cover a doorway with glazing on both sides, was initially delayed. When it finally arrived, the fitter spent a good amount of time installing the flyscreen, which it transpires, had been incorrectly manufactured. Rather than being made to have two screens which slide along tracks to meet in the middle, the screen was manufactured as a single unit. The fitter happily installed the unit and only when I then inspected the installation and pointed out that the flyscreen could only be operated from outside the house, did the fitter acknowledge that the screen had been manufactured incorrectly. This doorway leads out to a first floor balcony. The Wynstan unit could only be opened and closed from outside, on the balcony, but of course once closed, it would not be possible to re-enter the house! After extended delays, a new split flyscreen was manufactured. More delays, then finally the fitter came and installed the two piece flyscreen, at which point I paid the outstanding balance. What I had completely failed to spot, was that the top and bottom channels in which the screens slide, had been incorrectly (and completely unnecessarily) split in the middle. The fitter had installed the channels regardless, and only after he had left did I discover that the screens would not close correctly, but instead caught and stuck on the joins in the top and bottom tracks. In other words, rather than manufacturing a split screen running in single-piece top and bottom tracks, Wynstan produced a single screen running in a pair of tracks that had an unnecessary join in the middle of each. An unmitigated disaster. Wynstan have acknowledged my complaint, have asked for photos, video etc, and have done everything possible to ignore my concerns. I have been promised that action will be taken to remedy the situation, but then radio silence – nothing. Three months later I am no closer to getting this resolved, and have now started action against Wynstan to obtain a refund.
We engaged Wynstan to supply and install custom plantation shutters in a clearly specified a STANDARD Dulux colour for our high end house at Edgecliff. Been asked to pay deposit months in advance, experienced multiple delays, extremely passive in communicate with their client, and then the shutters delivered in the wrong colour.Overall time frame is 2 months as they clearly delegated their manufacturing to be done overseas - they themselves does nothing!Wynstan staff say they cannot tell the colour difference in the photos attached (really??) and they have to send someone to assess the colour discrepancy — yet no one followed up.Lack of accountability, responsiveness unprofessional!Highly do not recommend Wynstan. They do not care about their service quality, no control of the product and service they provided.==Updates:Wynstan's people took a long while to get to our site, confirming colour is wrong. This is despite us paying an extra “special colour’ fee! We were told that someone from the office would call to discuss the resolution, which is a complete lies.We demand a full refund! And never trust these people!!!
I ordered, and had installed, Roman Blinds for my bathroom windows, from Wynstan Blinds at Woodford. From Jennifer in Wynstan Woodfords office, Matt who did the measure & quote, and Peter who did the installation, everything was excellent and everyone was friendly and accommodating. It took 3 weeks from my accepting the quote, until they were installed. The installation today was quick and easy, and Peter did a wonderful job, and they look beautiful.I'm very impressed with my new blinds. Thankyou Wynstan Woodford.
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