I am writing to express my deep disappointment with the entire process of ordering curtains for our elderly mother, who has dementia.We initially requested a quote, expecting it to be emailed for review. Instead, the salesperson provided a verbal quote and proceeded to take a 50% deposit on the spot without our approval. When we discovered this, we immediately contacted the head office to cancel the order, only to be told production had already begun and could not be stopped.Had the quote been sent as requested, we would never have approved such an expensive order. Unfortunately, when the curtains arrived, they were not only different from the existing ones but also incorrectly measured; one curtain was not measured at all. We contacted the head office and requested that the curtains be taken down, returned, remeasured, and that the missing curtain be manufactured at no cost due to the sales rep's initial mishandling. This was verbally agreed upon by a customer service representative and management.However, the replacement curtains took an astonishing four months to complete (measured on August 7, delivered December 22). After installation, the installer requested payment for two invoices: the remaining 50% of the original order and, shockingly, the invoice for the missing curtain. When we explained that this curtain was agreed to be free, we were told the customer service staff member who approved it had left the company.From start to finish, this experience has been unprofessional, poorly managed, and completely unacceptable. We will never engage Wynstan again and strongly caution others to consider this before proceeding.Regards,WHC
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