I purchased a number of items from Wynstan, my first experience with the firm. The experience has been an unmitigated disaster. They manufactured and installed faulty products and despite my repeated attempts to get them to rectify the problem or provide a refund, three months later I am still waiting for a resolution. Their products are as you would expect at the price-point, but their manufacturing process is abysmal and their customer service virtually non-existent. Needless to say, I will not be buying products from Wynstan going forward. Buyer beware!I purchased internal window blinds and a large retractable fly screen from Wynstan. The internal blinds suffered a few issues, which were subsequently resolved, but the large retractable flyscreen ($1700) has been an unmitigated disaster. The flyscreen, which is intended to cover a doorway with glazing on both sides, was initially delayed. When it finally arrived, the fitter spent a good amount of time installing the flyscreen, which it transpires, had been incorrectly manufactured. Rather than being made to have two screens which slide along tracks to meet in the middle, the screen was manufactured as a single unit. The fitter happily installed the unit and only when I then inspected the installation and pointed out that the flyscreen could only be operated from outside the house, did the fitter acknowledge that the screen had been manufactured incorrectly. This doorway leads out to a first floor balcony. The Wynstan unit could only be opened and closed from outside, on the balcony, but of course once closed, it would not be possible to re-enter the house! After extended delays, a new split flyscreen was manufactured. More delays, then finally the fitter came and installed the two piece flyscreen, at which point I paid the outstanding balance. What I had completely failed to spot, was that the top and bottom channels in which the screens slide, had been incorrectly (and completely unnecessarily) split in the middle. The fitter had installed the channels regardless, and only after he had left did I discover that the screens would not close correctly, but instead caught and stuck on the joins in the top and bottom tracks. In other words, rather than manufacturing a split screen running in single-piece top and bottom tracks, Wynstan produced a single screen running in a pair of tracks that had an unnecessary join in the middle of each. An unmitigated disaster. Wynstan have acknowledged my complaint, have asked for photos, video etc, and have done everything possible to ignore my concerns. I have been promised that action will be taken to remedy the situation, but then radio silence – nothing. Three months later I am no closer to getting this resolved, and have now started action against Wynstan to obtain a refund.
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