We chose Wynstan based on a great deal they offered at the time. Really was a lesson in you get what you pay for. We had seen reviews prior that said this but we agree - the person who came to measure and quote was great and knowledgeable but the person who came to install not so much. Our advice - spend a bit more money for someone who knows what they are doing and will respect you and your property. If Hornsby area can recommend the Fly Guy Ben. We understand the installer must’ve been an external contractor, and he came several times in his plasterer uniform. He came several times because he had to correct his mistakes several times, despite us asking for anyone else. In terms of product the Crimsafe doors seem good quality, but the blinds (what we would’ve expected to be their strength) were average at best. One of the four we got was cut too big for the roller so was fraying and askew by the end of day one. It also caused the neighbouring blind to fray in the same time frame. On one of the installers trips out he tried to blame it on us before admitting it was too large for the roller. Then he tried to rip away some of the frays before we could point them out but we saw him do it. Then his solution was to burn our new blinds with his lighter. The fraying disappeared… but our blinds looked like someone had melted them with a lighter. The anchors for the blind cables are all at inexplicably different heights despite all being on one wall, and are at varying angles jutting out, again despite being on the same wall. It looks shoddy. One of the cables was anchored so it’s impossible to roll the blind down unless it’s inside the cable so it gets caught each time it rolls up and down so the blind is all creased. One of the cables was so tight you had to use both hands (we are both young and physically able) and put a significant amount of effort into it to get it to budge.Family had had a comparable job done which took 2-3 hours. This took over 8. He was physically shaking by the end (poor guy!!) which may be the reason 80-90% of all screws are in at an angle and/or only partially drilled in. The woodwork is damaged everywhere as a result of this and the cable anchors. Not to mention the door closing mechanisms - the front door was the worst. It ended up falling on my head one day and the woodwork now needs repairs. I requested a different installer after the first two encounters - he had been rude, dismissive, somewhat aggressive, laughing and scoffing, and sexist, only listening and responding when my husband intervened and said the exact same thing I had been. At the time I had usually been home alone with a baby and didn’t feel safe having him out alone (it was hard to get husband WFH and my parents live further away) - brought this up with Wynstan and they kept sending him anyway, completely dismissing this. He left rubbish and didn’t remove all old blinds as promised. They must really believe in the 3 strike policy because honestly shocked this guy was kept on. Overall, just wow. I can’t say I’ve ever had such a bad customer experience. What was meant to be a relatively big investment for us, having just moved, was just massively stressful, upsetting and poorly done. Go anywhere else.
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