We received a quote and paid the deposit (via bank transfer—first mistake) which was half the quoted amount. We had three check measures booked, but each time there was a no-show. After 59 days, we finally had a check measure done, only to learn that the subcontractor had stopped working with them and never submitted our measurements.We booked another check measure—by this point we were 74 days into the process—with a further 12-week wait after measuring before manufacturing could even begin. Again, no one showed up, this time with the excuse of a car accident/flat tyre.At this stage, we cancelled the shutters. That process was another headache. They initially claimed we would lose our deposit because the shutters were already in production—which was untrue since no measurements had ever been submitted. I pushed back, pointed to the contract, and outlined the refund terms. Eventually, they agreed, promising a refund within 10 days. That didn’t happen. We had to escalate to NSW Fair Trading, and another 34 days later we finally received our refund—minus fees.Key lessons:Always pay deposits by credit card for protection.Avoid Wynstan.We ended up going with No Bull Blinds instead—same price, 12-week turnaround, and we couldn’t be happier.
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Wynstan is dedicated to providing households with high-quality, Australian-made blinds, shutters, awnings & security door solutions. Explore our range today!
