After spending over $10K on multiple security doors, the way in which Wynstan managed a complaint about damage caused to our property on the day of installation was dismissive and frankly appalling. An inspection after the first door was installed, showed property damage which was raised with the installer minutes after installation. No other tradespeople had been on site and the area damaged had been recently painted, the installer immediately denied liability and despite us photographing the damage and lodging a report immediately to head office, we were treated with contempt and denial that the installer could have caused this issue. Absolute BS there was no damage before this guy stepped on site. When reported, we were asked if we had photos of the property BEFORE work commenced, what a joke, we need to photograph our premises before your contractors start - you really trust them then ???? Then offering to fix it with a can of metal spray paint - gives you an idea of the slap dash nature of the work and, why offer if you weren't repsonible in the first place !! Further to this issue, moving funds from one quote to another without our authorisation and then advising us that we didn't own the goods because there was money outstanding, despite us being harassed to make payment in full before the installer left our site (even with the issue of damaged property) there's some creative accounting going on there. Sending a personal letter of demand to the site contact sprouting legal action and then advising us that our product was not under warranty until we paid the bill - atrocious!!! Avoid ! Buyer beware. Read the reviews and stay clear these guys are bullys who will use every loophole to avoid liability or responsibility.
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