wynstan.com.au

Flimsy shutters cracked, Wynstan refuse to uphold warranty

We spent $6k on shutters for several large windows in our house. The Shutters were sold as being made of "hard wood" but when the first louvre broke not long after having them, we could see the material is some lightweight, cheap brittle wood composite. After this we had further issues - the flimsy plastic bars connecting them broke on one of the sets. As they're under 5-year warranty we contacted Wynstan. After immediately saying they weren't covered, I pointed out that it clearly states they are covered on the website. Eventually a service guy came out. A long time later we were told they aren't covered but they can quote for fixing them...Their warranty states:The obligation of Wynstan is limited to the repair or replacement of products or components found to have a manufacturing or material defect that is not the result of normal wear and tear.Well, the materials used are cheap and flimsy, causing them to crack and break...however somehow apparently this isn't a "manufacturing issue." After speaking to a very rude, unprofessional and accusational girl at Wynstan head office, a manager called who gave me a load of waffle, such as perhaps they were in strong sun (WTF - that's their purpose!!) and the warranty is a manufacturers warranty and Wysntan has nothing to do with it! I asked for examples of cases where the warranty was upheld. Neither of them knew of any. Showing the warranty is meaningless.The design gives away the cheap materials - the top and bottom louvres are too deep - around 6 inches, and fixed, meaning they block a lot of light needlessly. This must be because the materials are so flimsy that they needed to have thick bars to keep them together. A terrible design for a shutter, as it blocks a large percentage of the light that would otherwise come into the room during the day, even when the shutters are fully open.

Date of experience: Mar 21, 2025