Wynstan quoted on a Crimsafe security door at my house. We paid a 50% deposit which was $600. After chasing them up several times they finally booked a time for installation. Immediately the installer arrived he advised that the door could not be installed because the porch had not been properly measured (by the Wynstan representative). Wynstan then proceeded to ghost me when I tried to get a refund for the deposit. Advise to anyone in a similar situation - if you paid by credit card you can raise a claim with your credit card provider. If not, you can lodge a vcat claim for $67. We lodged a claim with our credit card provider and Wynstan tried to protest the claim however we provided a stat dec showing exactly what has happened and we were reimbursed. I would NEVER recommend this company. They failed to measure correctly and then they attempted to keep our $600 deposit having failed to provide the security door. There was no attempt by Winston to resolve the situation. They just tried to pocket $600 for nothing.
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