While I want to give this company a five star rating for ease of setting up and pricing, the HORRIBLE customer service makes this company a SCAM. Basically if you have any questions at all - even a simple yes or no question - all their customer service responds with is “ you must pay hundreds of dollars just to find out if our lawyers can even answer this simple question”. This goes for whatever question you have, even if it isn’t a legal question. For instance, I just needed to know what my title was for the LLC (a very basic question which does not require an attorney to answer). Customer service refused to answer me and insisted that I pay $250 to talk to an attorney just for that simple answer. Another question was whether or not their attorneys could even write a letter on my behalf. If the answer was yes depending on the content, I would have paid the fee to find out. Instead they couldn’t even answer if it was even possible, and insisted that I would have to pay the $250 for an initial simple yes or no question. It’s obviously a SCAM that no matter what your question could possibly be, they just want to extort more money from you. Do yourself a favor and use another service that appropriately provides customer service without holding your LLC hostage.One star, cannot recommend
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