I purchased a camera around six years ago but hadn't used it in quite some time. When I needed to set it up again for a pet sitter, I discovered that the service now requires a fee. They offered a 30-day free trial, which I signed up for, but it turns out there's no way to actually activate this trial through the app, and I was charged for a full year's subscription just four days later. This company, founded by former employees of a major retailer, has become a substantial business, yet they seem unwilling to fix this issue. Instead, it feels like they're profiting off those who think they're signing up for a free trial. When I reached out for help, they offered me a mere $3 credit as a goodwill gesture, but only after my subscription ends in almost a year, requiring me to re-enter my payment details. It's disheartening—this feels more like a scam than a legitimate business practice.
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Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
