We had an extremely frustrating experience with X (formerly Twitter). Our official startup account (@sidex_fun) and our founder’s account (@sleechain) were suspended without prior notice or any clear explanation — right in the middle of our participation in the Colosseum Hackathon, a critical event for our project.
It appears these suspensions were the result of organized “mass reporting” by malicious actors, not actual policy violations. We’ve tried every possible way to contact support, but have yet to receive any human response or clarification.
In addition, we invested €190 in the “X Premium Business” verification process, which took four days to review and was never completed. Without proper support channels or transparency, this situation has been deeply damaging to our team and to the growth of Sidex.
We sincerely hope X will urgently review these cases and improve how legitimate startups are treated especially those actively contributing to the tech community.
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