I bought the latest version of the game a week ago and played it on Xbox for less than an hour, expecting it to follow the widely advertised 'Play Anywhere' concept. Developed by a well-known studio owned by the same company, I thought a single license would let me play on both Xbox and PC while keeping my progress. Unfortunately, that’s not the case. The license doesn’t transfer between Xbox and PC, meaning I have to buy two separate licenses. When I reached out to the support team for a refund due to this issue, my request was denied. I had expected seamless play across platforms, like many other titles offer. This is especially disappointing since cross-platform access with one license has been a key selling point for the console, and a reason the company has cited for acquiring game developers. Given that both the studio and platforms are under the same ownership, the lack of cross-platform licensing seems inconsistent with their messaging and hard to justify. If this were a third-party game, the limitation might be more acceptable. However, with everything under one umbrella, customers should expect better integration—or at least fair refund options when those expectations aren’t met. As a result of this experience, I canceled my subscription and chose to switch to another platform. The ability to buy one license for both console and PC was my main reason for selecting this console, and this has seriously impacted my trust in that promise. Overall, while the game might be solid, the licensing and customer service experience in this ecosystem leaves a lot to be desired.
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