Review Time
The customer support site feels like a maze, and it seems designed to waste your time rather than assist you. It discourages users from cancelling or seeking refunds, making it feel quite predatory. Speaking to a representative is impossible; instead, you're directed to so-called "experts" who lack the knowledge to provide real help. It's best to steer clear of this service.
I bought the latest version of the game a week ago and played it on Xbox for less than an hour, expecting it to follow the widely advertised 'Play Anywhere' concept. Developed by a well-known studio owned by the same company, I thought a single license would let me play on both Xbox and PC while keeping my progress. Unfortunately, that’s not the case. The license doesn’t transfer between Xbox and PC, meaning I have to buy two separate licenses. When I reached out to the support team for a refund due to this issue, my request was denied. I had expected seamless play across platforms, like many other titles offer. This is especially disappointing since cross-platform access with one license has been a key selling point for the console, and a reason the company has cited for acquiring game developers. Given that both the studio and platforms are under the same ownership, the lack of cross-platform licensing seems inconsistent with their messaging and hard to justify. If this were a third-party game, the limitation might be more acceptable. However, with everything under one umbrella, customers should expect better integration—or at least fair refund options when those expectations aren’t met. As a result of this experience, I canceled my subscription and chose to switch to another platform. The ability to buy one license for both console and PC was my main reason for selecting this console, and this has seriously impacted my trust in that promise. Overall, while the game might be solid, the licensing and customer service experience in this ecosystem leaves a lot to be desired.
As a combat veteran who invested over $800 in a gaming console to help manage my PTSD and multiple injuries, I am extremely frustrated. I've had the console for less than a year, and now it won't get past the troubleshooting screen. All the support team can suggest is that I may need a replacement. The console shows no signs of damage and is well-maintained. This situation is truly disappointing.
Every time I turn on this console, it demands a system update, and once I get into the game, there's yet another update, followed by more updates in-game! It's infuriating to pay for the service with these constant issues. The company seems to be relying on remasters instead of producing anything new. I'm seriously considering switching to a different platform due to my frustration!
Having been a loyal user since the previous generations and a Game Pass subscriber for quite some time, I'm becoming increasingly weary of the frequent price hikes. The latest increase to $30 (taxes not included) is truly hard to accept.
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