The actual delivery and driver were fine (hence 2 stars) BUT getting there was the issue. I was originally informed of a vague two-day "time slot" which was changed. Another two day slot without a time window was given. Hopeless, I can't be expected to book a couple of days just in case. Then on the DAY of delivery (not previously confirmed) I was given a two hour window which was kept to. But to only be informed of this when it's too late is unreasonable. I had to leave work early to take delivery.
I tried to check with XDP whose chat option didn't have anyone available for getting close to an hour and was then told that the delivery would be attempted and if failed, they could request the next day delivery but it couldn't be confirmed.
Very poor in my opinion and as always, reflects bad on the company I purchased from.
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Your B2C Carrier of Choice For Large and Non-Standard Freight.
With over 25 years’ experience within the freight and logistics industry, XDP is a leading parcel and freight network, offering expert delivery services nationwide.
We understand how important the final mile of your delivery is, that’s why we are there every step of the way. We advise all customers to download our mobile app available on App Store and Google Play (search XDP) where you can check updates of your delivery, arrange a delivery date and leave notifications for the driver. See more