The website presents difficulties when trying to add a recipient, as the data must be entered in a specific order without an option to save as a draft for later completion. There's no way to know in advance what information will be required since it needs to be input in the prescribed sequence. The chat support is ineffective, primarily offering FAQs, and the representatives I interacted with seemed to lack sufficient knowledge of their own systems and procedures. On the other hand, the phone support was helpful, patiently guiding me through the slow process until the issue was resolved and the transaction was successfully completed. Once the problems were addressed, the transaction proceeded smoothly without any further complications.
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