I never write reviews, but my experience with Xenos was so frustrating that I feel obligated to warn others. I ordered a TV cabinet. The transaction itself went smoothly and the delivery arrived on time, but unfortunately the product was damaged on arrival. From that moment on, everything went downhill. Customer service was consistently unhelpful and unpleasant. I had to repeatedly ask for a return shipping label, because the first email they sent was completely empty. When I later pointed out that one of the links showing return drop‑off locations was not working, I was simply told that I could find a location myself on Google. No help, no responsibility taken. What made things worse is that Xenos claimed they were unable to arrange a courier pickup for a 15 kg piece of furniture from my home. In the end, I had to carry the item to a drop‑off point myself. I requested a replacement instead of a refund. After waiting again, the replacement finally arrived — and, unsurprisingly, it was damaged as well. At this point I wasn’t even shocked. The furniture was once again poorly packaged. Ironically, when I sent it back for the second time, I secured it with tape far better than Xenos ever did. The same problems repeated: rude communication, unnecessary delays, and once again an email without a return label. After almost a month, I finally received my refund.
However, I never imagined that ordering a single piece of furniture could turn into such a complete farce. It honestly made me wonder whether damaged items are knowingly sold during sales, assuming customers won’t bother returning heavy products.
I have full message transcripts with customer service and photos of the damaged items if anyone needs proof.
Avoid this store if you value your time, energy, and peace of mind!
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Bij Xenos vind je al 50 jaar verrassende en voordelige producten om het thuis gezellig te maken. Een combinatie van food en non food voor gezellige momenten, zowel binnen als buiten. Xenos.nl is een van de verrassendste webshops van Nederland. Niet voor niets betekent het Griekse woord Xenos ‘vreemd’. Alles wat je in onze webshop vindt is dus net even anders. Shoppen op Xenos.nl is daarom gezellig anders, een beetje als een bazaar. Een koopjesparadijs waar je steeds weer wordt verrast door leuke, lekkere en altijd laag geprijsde producten die gezellig anders zijn.See more
