We rented from the Athens airport location. While the shuttle driver was courteous, the overall experience with this rental company was the worst I've ever encountered. From the moment we arrived, the employee managing our check-in was rude, unwelcoming, and aggressive. She immediately pressured us to purchase additional insurance, despite our booking including full coverage. When we declined, she threateningly warned that if the car had even 'a mosquito' on it, we would be responsible. This was clearly an attempt to intimidate us into buying extra insurance rather than a real explanation of rental terms. She remained confrontational during check-in and claimed we couldn’t place our luggage in the back seat, a rule I’ve never heard of with any rental company. We drove the vehicle carefully and returned it in great condition, but understandably, there were a few bugs on the windshield and some dust on the wheels from driving on an unpaved road. Upon return, she exaggeratedly inspected the car, taking photos of minor dirt and bug splatter. She stated she would need to call her manager to see if the car could be accepted. When I pointed out that renters are not required to wash a car before returning it, she started shouting, 'not my problem, not my problem' repeatedly, referring back to her earlier 'mosquito' comment. This was misleading and manipulative. That comment was made to pressure us into buying insurance, not as a cleaning requirement. There was no mention of a cleaning standard or fee during check-in. She called her manager and spoke in Greek, seemingly to prevent us from understanding. Based on her tone, it seemed the manager may have disagreed with her stance. Eventually, she informed me of a €25 cleaning fee. I agreed to pay it just to resolve the situation. Then she abruptly stated that an additional interior inspection would be conducted and we would be charged for anything they found wrong. I should have pushed back on this, but I was shocked and exhausted from the entire experience and just wanted it to end. Her tone was unnecessarily harsh and disrespectful, especially considering the vehicle was returned in excellent condition. Even her colleague, who was polite, appeared uncomfortable with her behavior. I left feeling unfairly treated, and I wouldn’t be surprised if more unjustified charges were attempted. Thankfully, we documented the car's condition thoroughly and had insurance, but this treatment is unacceptable. In summary, while the vehicle itself was fine, the customer service, especially during check-in and return, was entirely unprofessional. I would strongly advise others to avoid this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
