Review Time
We had an overall fantastic experience with the service. The key aspect is ensuring the vehicle is cleaned before departure, which I believe is simply polite. The staff was friendly and accommodating. They even provided a ride to the metro station instead of back to the airport, which saved me some money. I truly appreciated my time there.
We had an excellent experience with the service. The most important thing for the company is to ensure the vehicle is cleaned before you depart, which I consider just courteous. The team was friendly and supportive. They even gave me a ride to the metro station instead of the airport, which saved me some money. I was genuinely grateful for my time there.
To anyone considering this company in the future - I strongly advise against it. Expect significant hidden charges (in my case, the fees were almost as much as the original booking). But that wasn't even the worst part! They require you to return to their office every 20 days to renew the contract while charging you the full amount for the initial contract. This allows them to act as if they never mentioned renewing the contract and reclaim their vehicle before your rental period ends! This method leaves no recourse for authorities. Beyond poor service or a dirty car, this is a true scam. Stay away or learn the hard way as I did.
This was the worst car rental experience I've had in over six years of renting in Greece. The advertised deposit was €480, but in small print, it stated that this only applies if you take their insurance. The actual deposit was €690. Since I rented the car for more than 10 days, they also charged me an extra €40, claiming they had to take the deposit as payment rather than just blocking it on my card. Upon returning the vehicle, they attempted to charge me for marks that were clearly just mud. The entrance to the car park has a muddy puddle, and a van splashed the vehicle as I drove in. Despite this, they insisted I get the car cleaned (at my own cost) before they would even think about refunding the deposit. Even then, they delayed processing the refund, stating I would have to wait until they spoke to the bank. They were rude, aggressive, and clearly looking for any excuse to withhold part of my deposit. Having rented cars across Greece without issues, I can confidently say this company is unprofessional and unethical. They rely on misleading fine print and intimidate customers. I would never recommend them and even canceled a future booking on the spot. Avoid this company; they are dishonest and only interested in extracting as much money as possible from customers.
I wish I had read the prior reviews regarding the branch at the airport. I had an almost identical awful experience. The same employee spent most of her time pushing the company's insurance, and when I mentioned I had my own, she claimed it was invalid, which it wasn't. Then I saw the notices about extra fees, such as a €150 fine for putting luggage inside the car rather than the boot. As I was shown the vehicle, she pointed out tiny marks that would incur charges if I caused them. Most companies only charge for noticeable dents or worse. I mentioned I was going to a beach area, and she warned that if there was ANY sand in the car, I would face a cleaning fee. Typically, companies clean the car after each rental as part of their business costs. When I pointed out the dusty environment and the likelihood of dirt from Greece, she replied that I would be expected to have the car washed before returning it, which I had never encountered in 40 years of renting cars. Finally, they failed to provide me with the correct return address, making it difficult to find among dirt roads and inclines. Renting from this company and dealing with the staff's attitude caused me significant stress that affected my holiday, so if you want to do yourself a favor, go elsewhere.
We rented a car through a platform and had a very similar experience to the previous review. When we arrived to pick up the vehicle, everything seemed fine until the employee asked if we wanted to add extra insurance. We had already secured that during booking, so we declined. In that moment, her demeanor changed drastically from polite to rude and aggressive, insisting that our insurance was invalid and we would be liable for any damages. When we returned the vehicle, they claimed to find new scratches in two locations on the bumpers. We are confident we didn’t cause these scratches, but we couldn't prove it with our photos as they were near the edges. The main issue is the dishonest behavior. They immediately searched those areas for scratches, clearly knowing they existed. This company seems more focused on selling insurance and charging for damages than on actually renting cars. I recommend staying away if you want peace of mind. If you choose to rent from them, be prepared to spend time checking and documenting every minor dent, as they may still charge you for something. You can take their insurance, but it feels like paying for protection against extortion; I prefer to avoid such a business model.
My issues were specifically with the Athens location. At pick-up, the manager was dishonest and aggressive, forcing me to pay: €40 for an after-hours fee (even though the time was confirmed in my booking), €250 for drop-off in another location (also clearly stated in my reservation), and €40 for a so-called 'ferry tax' that was never mentioned during booking. Instead of the expected €123, I was charged €454 without prior notice. The worst part was the manager's demeanor: extremely rude, arrogant, and even threatening. She made it clear that 'any tiny scratch' would incur additional charges, creating an intimidating atmosphere. Someone like this should not be working with customers and should be removed from her position immediately. In conclusion, this branch not only adds hidden and unjustified fees but also treats customers with threats and disrespect. This company ruins vacations – stay far away.
We rented from the Athens airport location. While the shuttle driver was courteous, the overall experience with this rental company was the worst I've ever encountered. From the moment we arrived, the employee managing our check-in was rude, unwelcoming, and aggressive. She immediately pressured us to purchase additional insurance, despite our booking including full coverage. When we declined, she threateningly warned that if the car had even 'a mosquito' on it, we would be responsible. This was clearly an attempt to intimidate us into buying extra insurance rather than a real explanation of rental terms. She remained confrontational during check-in and claimed we couldn’t place our luggage in the back seat, a rule I’ve never heard of with any rental company. We drove the vehicle carefully and returned it in great condition, but understandably, there were a few bugs on the windshield and some dust on the wheels from driving on an unpaved road. Upon return, she exaggeratedly inspected the car, taking photos of minor dirt and bug splatter. She stated she would need to call her manager to see if the car could be accepted. When I pointed out that renters are not required to wash a car before returning it, she started shouting, 'not my problem, not my problem' repeatedly, referring back to her earlier 'mosquito' comment. This was misleading and manipulative. That comment was made to pressure us into buying insurance, not as a cleaning requirement. There was no mention of a cleaning standard or fee during check-in. She called her manager and spoke in Greek, seemingly to prevent us from understanding. Based on her tone, it seemed the manager may have disagreed with her stance. Eventually, she informed me of a €25 cleaning fee. I agreed to pay it just to resolve the situation. Then she abruptly stated that an additional interior inspection would be conducted and we would be charged for anything they found wrong. I should have pushed back on this, but I was shocked and exhausted from the entire experience and just wanted it to end. Her tone was unnecessarily harsh and disrespectful, especially considering the vehicle was returned in excellent condition. Even her colleague, who was polite, appeared uncomfortable with her behavior. I left feeling unfairly treated, and I wouldn’t be surprised if more unjustified charges were attempted. Thankfully, we documented the car's condition thoroughly and had insurance, but this treatment is unacceptable. In summary, while the vehicle itself was fine, the customer service, especially during check-in and return, was entirely unprofessional. I would strongly advise others to avoid this company.
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