With no background in financial software, I chose Xero after attending a workshop, enticed by their 24/7 support. However, I was unable to reach them or receive any response in 10 months, leading me to cancel my subscription. I couldn’t utilize it even once, as it failed to connect to my bank as promised. After switching to another service that provided personalized help at a lower cost, I realized the problem wasn't me. When seeking assistance, I found only pre-answered questions.
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