I would actually rate this no stars if I could.
Get ready for the epic saga. All I was trying to do was move my mother's phone number to her assisted living apartment.
First I was told I could split the services -- phone in one location, wifi on another. Nope, next call said I couldn't do that. But get internet gear, install it, that will help, we'll open a new account! Did that, didn't help.
Despite being told she COULD she then COULDN'T have a "land line," she needs to have a mobile phone.
Tried to purchase their 200$ "senior" phone, but since I couldn't sign for it I never received it. First customer service said it was weather, but it wasn't, UPS had tried to drop it off but I had to sign for it. I couldn't have it wait for me at a location either, and forwarding to another address also wasn't available. This was not mentioned in the phone call when I bought the phone.
Heck, when I called to confirm it canceled during non-delivery at first the rep had no idea, then magically knew the story after I told it to her. Such a coincidence.
So I bought a phone on Amazon. Guess what? "Not compatible" with Xfinity.
This has been going on for almost a month now, and I'm completely done with this company. Their customer service makes up stories, tells you different things depending on who you're talking to -- this is not worth your time.
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XFINITY from Comcast provides TV, high-speed Internet, phone, and home security services that work seamlessly together—anytime, anywhere, on any device.