Review Time
If I could give them zero stars I would. Random price hikes are ridiculous along with customer service and communication. Finding a rep that doesn’t have a language barrier is like looking for a unicorn and let me just say I respect all religions, races and languages, but when it comes to things that cost me money clear communication is vital to me. I only have internet service my bill for January was $80 it hiked up to $110 for February I called last month and told them I would pay the amount due, but going forward the service cost needed to be lower. I changed my plan that would equal out to $83 a month and that should have been my bill cost for March. Well I just looked and now my bill is $135, again this is just internet. There was a language barrier per usual with the rep and so asked four different times the service I was changing to and the specific price and he assured me all four times we were on the same page and this would be my new price and the service plan. Now I have to call them again after work and get it either fixed because of the carelessness and error of the rep or start looking for other providers, which honestly I should’ve just done in the first place. This company is constantly trouble between high bills, random price changes and then connection is constantly going out. Before signing up with Comcast/Xfinity you really should call around and check with other companies to service before trying them. Keep them in mind literally as worst case scenario.
Xfinity made it nearly impossible to cancel my service and then once I did, they charged me for an extra month past the date that I cancelled. I have an email confirmation of the cancellation but here I sit on hold for 47 minutes now.... trying to get my refund.
I feel like this is part of their customer service plan. "Don't let them leave but if they do, get every cent you can out of them". Never again...
I wouldn't refer this company to a pack of wild dogs. Y'all are horrible and your customer service sucks whenever you can get someone on the phone. Y'all are incredibly frustrating. Y'all would rather chat and not answer your phones for your paying loyal customers which is extremely sad. I have been a customer for over a decade and the way y'all been treating your customers lately is pathetic. I'm so done with this company I will never come back nor will I refer anyone to you and the only reason I gave you 1 star because I couldn’t give 0
I would give them a negative if I could. I spent over 5 hours on the phone and online chat with a live agent yesterday trying to switch my number from a family plan to my own plan, switch my wife's number, add a line, and buy 2 phones. Seems like if you have the right info it wouldn't be hard right? I had to filter through 7 agents who all gave me different answers about what I could do, what address I could use, what discount I could get, nearly wiped out my number I've had for over 10 years, the list goes on. Best part, the phones were sent to an address that we wont be at ever again because we moved but haven't been able to change addresses yet. So our brand new phones are being shipped there and xfinity said they can't do anything about it even though they explicitly said multiple times I could change the address so it would not be a problem. I could say a million more things, but literally this is the first review I have ever written of something I hate it this much. I would rather go to puretalk (actually better with American customer service), mint, cricket, owl, toad, dove, snake, literally any other thing I could imagine to send a message to somebody. Xfinity gave a good discount, but I am over it and will happily pay more for the first year just so I can be rid of them. I will also look to cancel my internet with them even though that has not given me problems. Quite simply, I have zero desire to ever think of them again.
X ing out X Finity. After a 30% price increase we decided to change them as our internet provider, while keeping Comcast TV. I sit here writing this after over two hours of back & forth between 5 different people, I get the message “Something is not quite right”. What a profoundly useless statement. My advise, stay away from X Finity. Customer service is NOT a part of their culture. More than frustrated in Wisconsin
Caught in this morning and I was lied to I was disrespected it just got worse the guy kept put me on hold because he kept telling me lies I've been with Xfinity for almost 9 years I was always trying to do is get an extension for my bill until next week and I just couldn't believe I was treated the way I was treated I really think I'm not going to go back to Xfinity so it's just been an awful experience
These people are thieves. I called them because I set up an automatic payment for a future date for a certain amount. They changed the amount without my permission and more than doubled the amount. I called them multiple times and they could not provide a reason why they did this. I asked to speak to s supervisor. They had me on the phone for about an hour, did not get me on the phone with a supervisor, they did not resolve my issue and they hung up
To think I used to defend Comcast/xFinity. I had their cable/internet for years without issue. I even had their mobile service for over a year without issue. But then with increased costs, I finally switched to other providers for all three services. But a few years later, they offered a plan I could not refuse. So, I went back.
Boy, has their customer service changed, for the worse. During the hard freeze I had an internet issue. The run around/inability to get an actual human via phone was terrible. The cancellation without notice of a scheduled service call is disgusting. And the coup de grâce is trying to cancel the service. Really? The only way to cancel is to schedule for a callback 3 days from now? I can't wait for that presumably human to try to convince me to stay. I will do my best to be graceful and mannered with that person. I would not want to be in their shoes trying to sell people like me on staying with such a "too big to care" company.
I would actually rate this no stars if I could.
Get ready for the epic saga. All I was trying to do was move my mother's phone number to her assisted living apartment.
First I was told I could split the services -- phone in one location, wifi on another. Nope, next call said I couldn't do that. But get internet gear, install it, that will help, we'll open a new account! Did that, didn't help.
Despite being told she COULD she then COULDN'T have a "land line," she needs to have a mobile phone.
Tried to purchase their 200$ "senior" phone, but since I couldn't sign for it I never received it. First customer service said it was weather, but it wasn't, UPS had tried to drop it off but I had to sign for it. I couldn't have it wait for me at a location either, and forwarding to another address also wasn't available. This was not mentioned in the phone call when I bought the phone.
Heck, when I called to confirm it canceled during non-delivery at first the rep had no idea, then magically knew the story after I told it to her. Such a coincidence.
So I bought a phone on Amazon. Guess what? "Not compatible" with Xfinity.
This has been going on for almost a month now, and I'm completely done with this company. Their customer service makes up stories, tells you different things depending on who you're talking to -- this is not worth your time.
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XFINITY from Comcast provides TV, high-speed Internet, phone, and home security services that work seamlessly together—anytime, anywhere, on any device.
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