To think I used to defend Comcast/xFinity. I had their cable/internet for years without issue. I even had their mobile service for over a year without issue. But then with increased costs, I finally switched to other providers for all three services. But a few years later, they offered a plan I could not refuse. So, I went back.
Boy, has their customer service changed, for the worse. During the hard freeze I had an internet issue. The run around/inability to get an actual human via phone was terrible. The cancellation without notice of a scheduled service call is disgusting. And the coup de grâce is trying to cancel the service. Really? The only way to cancel is to schedule for a callback 3 days from now? I can't wait for that presumably human to try to convince me to stay. I will do my best to be graceful and mannered with that person. I would not want to be in their shoes trying to sell people like me on staying with such a "too big to care" company.
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XFINITY from Comcast provides TV, high-speed Internet, phone, and home security services that work seamlessly together—anytime, anywhere, on any device.