I would give them a negative if I could. I spent over 5 hours on the phone and online chat with a live agent yesterday trying to switch my number from a family plan to my own plan, switch my wife's number, add a line, and buy 2 phones. Seems like if you have the right info it wouldn't be hard right? I had to filter through 7 agents who all gave me different answers about what I could do, what address I could use, what discount I could get, nearly wiped out my number I've had for over 10 years, the list goes on. Best part, the phones were sent to an address that we wont be at ever again because we moved but haven't been able to change addresses yet. So our brand new phones are being shipped there and xfinity said they can't do anything about it even though they explicitly said multiple times I could change the address so it would not be a problem. I could say a million more things, but literally this is the first review I have ever written of something I hate it this much. I would rather go to puretalk (actually better with American customer service), mint, cricket, owl, toad, dove, snake, literally any other thing I could imagine to send a message to somebody. Xfinity gave a good discount, but I am over it and will happily pay more for the first year just so I can be rid of them. I will also look to cancel my internet with them even though that has not given me problems. Quite simply, I have zero desire to ever think of them again.
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XFINITY from Comcast provides TV, high-speed Internet, phone, and home security services that work seamlessly together—anytime, anywhere, on any device.