If I could give them zero stars I would. Random price hikes are ridiculous along with customer service and communication. Finding a rep that doesn’t have a language barrier is like looking for a unicorn and let me just say I respect all religions, races and languages, but when it comes to things that cost me money clear communication is vital to me. I only have internet service my bill for January was $80 it hiked up to $110 for February I called last month and told them I would pay the amount due, but going forward the service cost needed to be lower. I changed my plan that would equal out to $83 a month and that should have been my bill cost for March. Well I just looked and now my bill is $135, again this is just internet. There was a language barrier per usual with the rep and so asked four different times the service I was changing to and the specific price and he assured me all four times we were on the same page and this would be my new price and the service plan. Now I have to call them again after work and get it either fixed because of the carelessness and error of the rep or start looking for other providers, which honestly I should’ve just done in the first place. This company is constantly trouble between high bills, random price changes and then connection is constantly going out. Before signing up with Comcast/Xfinity you really should call around and check with other companies to service before trying them. Keep them in mind literally as worst case scenario.
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XFINITY from Comcast provides TV, high-speed Internet, phone, and home security services that work seamlessly together—anytime, anywhere, on any device.