xfinitymobile.com

In December of 2025, I signed up for a new Xfinity service. They had a promotion for a free Xfinity

In December of 2025, I signed up for a new Xfinity service. They had a promotion for a free Xfinity mobile line for Free for the first year. I decided to cancel my wifi and cable with them. I also canceled the mobile line. In January 2026, a rep called and asked if they could help activate my Xfinity mobile service. I told them I had canceled the service, and I did not want to activate the mobile. Per that rep, my account was then completely canceled. I received an email on Tues, January 27th @9:36 AM stating that my Xfinity Mobile account had been canceled. I woke in February (Feb 15th, 2026) to discover XFINITY MOBILE CHARGED MY CREDIT CARD ON FILE FOR WHAT....THE CANCELED XFINITY MOBILE LINE THAT WAS NEVER ACTIVATED, FREE, AND CANCELED TWICE ALREADY!!!! I called Xfinity and spoke with a rep, and explained to her the timeline of my canceling this service and my credit card being charged after the fact. She told me she was going to request a refund. She did, and I did receive the refund. So, at this point, one would think that I am good, right??? NOPE, tell me why I received an email stating that my payment for the canceled phone line had not been received (email dated Feb 21st, 2026). Then, on Feb 25th, I received ANOTHER email about the payment being due, and I received a FINAL BILL in the total of $106.95. This is absolutely OBSURD. I will NEVER EVER in LIFE NO MATTER WHAT, purchase anykind of service from XFINTY ever again. They are extremely predatory. I am sooooo frustrated that I have to keep calling and dealing with them. DO NOT GET A MOBILE ACCOUNT WITH THEM. I am actually on the phone with them, holding to speak with ANOTHER rep as I type this review. Customers beware. Now, the rep is telling me that they are going to credit my account so that nothing is due, and I should stop receiving emails. Hope this is true. SMH! I am so mad.

Date of experience: Feb 26, 2026