Review Time
In December of 2025, I signed up for a new Xfinity service. They had a promotion for a free Xfinity mobile line for Free for the first year. I decided to cancel my wifi and cable with them. I also canceled the mobile line. In January 2026, a rep called and asked if they could help activate my Xfinity mobile service. I told them I had canceled the service, and I did not want to activate the mobile. Per that rep, my account was then completely canceled. I received an email on Tues, January 27th @9:36 AM stating that my Xfinity Mobile account had been canceled. I woke in February (Feb 15th, 2026) to discover XFINITY MOBILE CHARGED MY CREDIT CARD ON FILE FOR WHAT....THE CANCELED XFINITY MOBILE LINE THAT WAS NEVER ACTIVATED, FREE, AND CANCELED TWICE ALREADY!!!! I called Xfinity and spoke with a rep, and explained to her the timeline of my canceling this service and my credit card being charged after the fact. She told me she was going to request a refund. She did, and I did receive the refund. So, at this point, one would think that I am good, right??? NOPE, tell me why I received an email stating that my payment for the canceled phone line had not been received (email dated Feb 21st, 2026). Then, on Feb 25th, I received ANOTHER email about the payment being due, and I received a FINAL BILL in the total of $106.95. This is absolutely OBSURD. I will NEVER EVER in LIFE NO MATTER WHAT, purchase anykind of service from XFINTY ever again. They are extremely predatory. I am sooooo frustrated that I have to keep calling and dealing with them. DO NOT GET A MOBILE ACCOUNT WITH THEM. I am actually on the phone with them, holding to speak with ANOTHER rep as I type this review. Customers beware. Now, the rep is telling me that they are going to credit my account so that nothing is due, and I should stop receiving emails. Hope this is true. SMH! I am so mad.
I had a terrible experience at Xfinity Mobile customer service. They trick people into going with their service and they hold you back and they treat the customer as a transaction. They send from one rep to another and keep the person agitated and frustrated and they don't offer any help and even I was very sick my blood pressure went up and my stomach was hurting from the stress they caused me for a week
They don't deserve any star but in order to write my review I put a star
I wouldn't recommend anyone going there you will get stuck and it costs so much money to get out of their nasty service
I absolutely hate my experience with Xfinity
Trying to cancel my mobile phone service. No costumer service rep has the ability to cancel it. Every time they try to transfer me to a supervisor that can the call is dropped on there end. Now they know my cell number associated with the account wouldn’t you think they would call me back. NO the whole company is horrible
Steer clear of this mobile service. The representatives demonstrate a lack of integrity, often resorting to dishonesty and misleading tactics to pressure customers into signing up for their mobile services. They won't allow you to leave without securing your commitment.
Honestly, this service doesn't deserve any stars. I activated my phone services just four days ago, and while both phones were initially fine, on the fourth day, one of them lost all network connectivity. I spent hours getting the runaround, and my phone remains non-functional. I'm switching back to my previous service tomorrow. They need more experienced personnel; I've wasted a lot of time today.
I am stunned by the widespread incompetence and dishonesty of this service. Unauthorized credit checks were conducted on two occasions, leading me to file complaints. They attempted to downplay these incidents despite clear evidence, and the service quality is subpar.
This service clearly deserves its low rating. The customer support is among the worst I've encountered. Multiple agents falsely claimed my issue was resolved when nothing was done. It feels like a tactic to secure positive feedback post-chat. They won't send confirmation emails or provide ticket numbers. I strongly advise against using this service.
I am appalled by the level of incompetence and dishonesty displayed. Agents conducted unauthorized credit checks twice, forcing me to file complaints with the relevant authorities. They attempted to downplay these incidents despite clear evidence. Moreover, the service quality is lacking.
This is the worst experience regarding both cell service and customer support. Calls drop frequently, and it takes too long to reach a live agent from the automated menu. The chat support is ineffective. I will never consider using this service again.
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Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.
