I reside in Italy, and my order has been stuck since December 24. I reached out to customer service via email, but instead of receiving assistance, the support agent told me I should communicate in Italian instead of addressing my issue. When I clarified that I do not speak Italian and used English, the response I got was that I was dealing with the Italian branch, so I needed to write in Italian, despite no effort to resolve my concern. This is unprofessional behavior for a global company. Customer support should prioritize finding solutions rather than debating language.
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The official account for Xiaomi in germany.
