It took a lot for me to write this review as I don't like complaining. I had self-publish my novel before but found it too time consuming, so I approached Xlibris via a Facebook advertisement. The marketing speech I received by Jon Goden was like music to my ears, seemingly super helpful in helping me choose the package which suits me and answering all my questions convincingly. But the first alarm bell rang when I had to pay the first instalment at the end of the phone conversation, without even getting a chance to read the agreement. So I told them to put the project on hold until I have read the agreement, which looked fine. The service provided though was another story. I paid for the Crest package, but my book had been previously edited professionally. I only needed them to format and publish, and was hoping they could handle the marketing side which I am not very good in. He convinced me to buy add-ons, including Literary Bundle and Retail Focus Australia.I am a designer but wanted to see if they can come up with a better cover design. The designs produced by their designers were so bad I had ended up telling them to use my original cover design. THEN I found out who printed their books. The same people I had printed mine when I self-published, Lightning Source (Ingram Sparks) in Melbourne! So I am paying these people to do what I have done.The book was published in May, and the pricing was set so high. My book costs more than a Brandon Sanderson new release in Amazon. I had to resort to selling the free copies I received at close to the cost.Since then it is like dragging a huge boulder uphill. I have had to chase them for every action. The simple landing page promised, presumably made by aprofessional, had glaring errors (I can make better webpages). There is still no professional review of the book done. It's 2 months after publication, and all they have done were to recycle the replies, passed me from one department to another. They even announced they will build the landing page - 3 times after I reminded them each time it has been done.I finally gave up and wrote to them to get a refund of the works they have not completed. Today they replied, with another series of emails telling me what they are doing - the same series of emails they sent time and again. Yes, including the landing page which they will be building.
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A pioneer of the supported self-publishing industry, Xlibris is a book publishing company created by authors, for authors. Xlibris has helped over 60,000 authors publish over 75,000 unique titles. One of its founding principles, which still stands since the company started publishing in 1997, is that authors should have control over their work. Xlibris holds true to this purpose as they help hundreds of authors publish every month in the method of their choosing.See more
