What you do well you do very well. But your focus on pushing sales and not streamlining or making the production process user friendly is why you’re struggling to attract or even retain more customers.The illustrations and the interpretations of the overall brief was amazing.But it was often overshadowed by your sales teams trying to push me to spend more money on “value added” services without understanding the motivation or the idea behind the book. Which despite already committed to a $4.5k spend had me questioning whether I would pull the contract multiple times throughout the process.This should not happen. Ever.As someone who has successfully run sales teams in numerous companies in different countries respecting the customer regardless of whether they are with you or not, is paramount to creating a business with the potential to experience exponential growth.Your business model has so much amazing potential. But it’s running upside down and as a result is often in its own way.Drop me a line if you want to talk more.Regards,Grant
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A pioneer of the supported self-publishing industry, Xlibris is a book publishing company created by authors, for authors. Xlibris has helped over 60,000 authors publish over 75,000 unique titles. One of its founding principles, which still stands since the company started publishing in 1997, is that authors should have control over their work. Xlibris holds true to this purpose as they help hundreds of authors publish every month in the method of their choosing.See more
