It is important for the agents to be more proactive after processing the orders. In the process of trying to get business there are innumerable calls at the oddest hours and once they get the payment then it takes forever to even get a response and many times we don't . It is dissapointing to say the least specially since the books or services are not cheap at all. I am working on another book and do not think I would choose Xlibris again to publish it for the reasons cited above. The book cost is also very steep whereas the quality is never guaranteed. For my last book which is pictorial it was important to have the paper quality as glossy so the pictures look good and I was given this after requesting very much on the second order. I have reordered another 100 books and have been begging someone to reply to several of my emails guarantying the same but I have yet to receive a single reply from anyone assuring me the saem! I always tag every mail ie the Marketing agent, Author's solution, customer satisfaction etc. but no reply!!!
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A pioneer of the supported self-publishing industry, Xlibris is a book publishing company created by authors, for authors. Xlibris has helped over 60,000 authors publish over 75,000 unique titles. One of its founding principles, which still stands since the company started publishing in 1997, is that authors should have control over their work. Xlibris holds true to this purpose as they help hundreds of authors publish every month in the method of their choosing.See more
