I gave Xlibris a second chance and nobody knows how much I regret it. The first time they charged me and extra $120.00 for a few words that I wanted to correct. I should know better. Because I recently had heart surgery and did not feel well, I decided not to waste my time and published my second book with Xlibris. What a disaster! It took them over 3 months to do a job promised in 2 weeks. Not only that. They stated I would receive the same package as the prior one, but only wanted to send me 5 books. Well, after a long debate, my book consultant decided he would not be my consultant any more, so I placed the order. In two occasions I clearly said to him - Brad Wilhelm - that I had moved so my address was NOT the same. I sent him the new address twice - first time on August 19th and second time on August 25th. I specifically requested my books to be sent to my new address - where I lived is TOO FAR. Well... it looks like UPS delivered the books to my old address, and they are nowhere to be found. There is no signature. If Xlibris do not resolve this situation ASAP, I will have no other alternative but to contact the Better Business Bureau. This is simply unacceptable!
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A pioneer of the supported self-publishing industry, Xlibris is a book publishing company created by authors, for authors. Xlibris has helped over 60,000 authors publish over 75,000 unique titles. One of its founding principles, which still stands since the company started publishing in 1997, is that authors should have control over their work. Xlibris holds true to this purpose as they help hundreds of authors publish every month in the method of their choosing.See more
