Overall my impression is that the company is money driven and not customer focussed. I have received a lot of phone calls about selling me services, however when I try to phone with questions it was often hard to get hold of someone.I think it is important to know that the creative process is very personal and sensitive and giving your creation in hands of others needs sensitivity. I would have appreciated if I had received a phone call when I send all the materials instead of an e-mail that only talked about the next steps. The first books I received were a misprint. I phoned and was told it was in hand. I was asked to send evidence which I did and I clearly stated four points that were wrong with the print. I received newly printed books and only one of the four points was dealt with. Nobody phoned me to discuss this, despite my request. The final print is very disappointing. The photos are a very poor print. This project was important to me and I am very sorry it has been a negative experience.
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A pioneer of the supported self-publishing industry, Xlibris is a book publishing company created by authors, for authors. Xlibris has helped over 60,000 authors publish over 75,000 unique titles. One of its founding principles, which still stands since the company started publishing in 1997, is that authors should have control over their work. Xlibris holds true to this purpose as they help hundreds of authors publish every month in the method of their choosing.See more
