Absolutely terrible experience with XLN. I was promised a fixed price, only for my bill to increase with weak excuses about “service changes” that I never agreed to. Completely misleading and feels like a bait-and-switch.
I have agreed a deal which set on my contract clearly showing that the price will never change until my contract finishes, but they breakdown the contract
Customer service is even worse — no replies to emails, and when you finally speak to someone, they pass you around without resolving anything. Managers promise callbacks that never happen.
Avoid at all costs. Untrustworthy, unprofessional, and a complete waste of time.
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