Joining this service has been one of the worst decisions I've ever made. I wish I had read the reviews beforehand. My experience has been frustrating, and I feel like I'm not receiving any support. Last year, a representative approached me with an attractive offer: pay only £27 a month for two years, with the promise that I could cancel anytime without penalty. However, the actual amount deducted was £32, and they never mentioned the additional VAT. After two months, my bill unexpectedly rose to £45. When I called, they informed me that they had added insurance without my consent. I managed to get it removed, but it continued to happen month after month. Eventually, I decided to change my business address with them, and they charged me over £120 for the service change, plus the £45 bill. For two months, no one came to provide the promised services, leading me to want to leave. Three months ago, I called to express my frustration and requested to close my account. Then the real trouble began. They demanded £199 for early termination, despite the initial agreement being fee-free. I reluctantly agreed to pay to escape this situation. However, they continued to deduct £45 from my account each month, despite my account being closed. I was told that I had filled out forms incorrectly and had to approve changes. Two months later, they are still taking money from me, including charges for services I never requested. I find myself paying for a service I no longer use, and it's incredibly stressful. I've now consulted with legal assistance, as I doubt this company will offer any help.
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