I can’t believe a company this bad can have any 5 star reviews; very suspicious !
And after the ITV programme on reviews I now understand that fake reviews are predominant.
We had calls from XLN many months ago. They were claiming speeds that Openreach said were totally impossible. Even after explaining Openreach opinion they persisted in claiming such speeds, so I decided I could not trust them.
Recently we received cold calls from Daisy claiming they were a separate company, now staffed by Brits. They offered me 3 months free if I signed up. They insist you are a business customer so you don’t have a 14 day cooling off period. There was no immediate confirmation of essential contract details, which is wrong. (They put that right about a week later.)
We got poor WiFi from the start and it totally disappeared in the evenings. They arranged for Openreach to visit. I waited in but nobody came.
Imagine my horror when they told me I was not with Daisy but XLN ! So we have two separate companies marketing under the same name, but they insist that contractually they are different !
Whilst Daisy is based in UK, XLN is based in India (Draw your own conclusions !)
After several legal letters they agreed I had been miss-sold and allowed me to leave. If you consider signing up, be careful about which company you are dealing with. Whichever one, expect bad customer service, and appalling speeds and possible no Wi-Fi at all in the evenings !
Finally checking my bank statement I found they were still taking Direct Debits, despite offering 3 months free. So cancel your DD when you leave,
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