A terrible experience with XLN.
I received a text message stating that a router was being sent out, despite the fact that I have never spoken to anyone from XLN or agreed to any new services. When I contacted BT (who we signed up with in December), they informed me that an order had been placed on our account — without any confirmation or authorisation from us.
This is very concerning. Placing orders on a customer’s account without clear consent is unacceptable.
I expect this matter to be resolved immediately, and the order to be cancelled.
I hope XLN takes this seriously and reviews its internal processes to prevent this from happening to others.
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