Kind Attention Tasos
This prolonged delay is unacceptable and damages trust in XM. Issues with third-party vendors directly affect your brand reputation—clients hold XM accountable.
I urge you to:
Resolve the deposit (credit or refund) urgently, ideally within 48-72 hours.
Consider switching to a more reliable processing partner if delays persist.
Provide compensation for the inconvenience.
I have already submitted the Complaints Form. Please confirm receipt and provide a firm resolution timeline.
If unresolved soon, I will pursue regulatory complaints and chargeback options.
If the processor can't handle Indian/local payments reliably, XM should switch providers to avoid damaging your brand further—many clients are facing the same issue right now.
Looking forward to a real update, not another copy-paste.
Thank you for your prompt attention—I hope to resolve this amicably.
Best regards,
Anthony Dmello Mumbai, India
On Thu, Feb 26, 2026 at 2:49 AM Support India wrote:
Dear Valued Client,
We understand your concern and frustration regarding the delay in processing your deposit 10,000 INR from 31/01/26, and we sincerely apologize for any inconvenience this has caused you.
Kindly be informed that this delay is due to routine checks that are currently being conducted by our processing partner.
Please be assured that we are working diligently in close communication with the provider to complete these checks as quickly as possible.
Once the checks are completed, the funds will be credited to your trading account or refunded to the wallet you have deposited from.
Your patience and understanding during this time are greatly appreciated.
If you wish to fill an official complaint please find attached the Complaints Form and provide it scanned
Best Regards
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