Review Time
I have account in XM with id 302205619 I have requested withdrawal in USDT but it is in pending state from long why it is not getting approved as USDT payment just take 5 minutes to approve and withdrawal.
One of the worst broker
I diposit 100$ and i send all payments proofs including my bank statement but xm my diposit still pending from 4 hours . I am a ib and 10 client under my ib but xm not yake me seriously. Don't trust cm it's scammer broker or very delayed
"I made a deposit into your merchant account two months ago, but the funds have still not been credited. I have seen many reels on Instagram and reviews on Trustpilot from the last two months confirming that you are scamming people. I am not the only one you have cheated. I will not let this go until I get my money back."
I deposited ₹8,000 INR through the Paytm QR code to fund my XM trading account on 01 march 2026 around 10.50pm. The amount has already been debited from my bank account, but it has still not been credited to my trading account.
I have sent multiple follow-up emails to their support team, but I have not received any proper response or resolution yet. This delay is affecting my trading activities and causing unnecessary inconvenience.
I request XM to urgently look into this matter and credit my deposited amount as soon as possible. Such delays without proper communication reduce customer trust.
I deposited 30K but not got the Amount. Sent multiple mails, contacted Customer Support many time. No response from XM side. Same line is repeated in the Live Chat that "it is under investigation".
Not sure whether I will get my Deposit money or not.
Trash servers, I entered on gold but after a few minutes in profit the server suddenly crashes and I can't trail my stop to breakeven? The only moment when my trade is liquidated the server suddenly fixes itself? What kind of fraud is that? Stay away from this broker not worth your deposit or savings go else where. I demand a refund
My funds have not been credited to my MT5 account (ID: 361605454) even after 5 days! The support team is completely ignoring my emails. I have already filed a formal complaint with CySEC (Regulator). DO NOT DEPOSIT MONEY HERE.
Date of Experience:
02/23/2026
Kind Attention Tasos
This prolonged delay is unacceptable and damages trust in XM. Issues with third-party vendors directly affect your brand reputation—clients hold XM accountable.
I urge you to:
Resolve the deposit (credit or refund) urgently, ideally within 48-72 hours.
Consider switching to a more reliable processing partner if delays persist.
Provide compensation for the inconvenience.
I have already submitted the Complaints Form. Please confirm receipt and provide a firm resolution timeline.
If unresolved soon, I will pursue regulatory complaints and chargeback options.
If the processor can't handle Indian/local payments reliably, XM should switch providers to avoid damaging your brand further—many clients are facing the same issue right now.
Looking forward to a real update, not another copy-paste.
Thank you for your prompt attention—I hope to resolve this amicably.
Best regards,
Anthony Dmello Mumbai, India
On Thu, Feb 26, 2026 at 2:49 AM Support India wrote:
Dear Valued Client,
We understand your concern and frustration regarding the delay in processing your deposit 10,000 INR from 31/01/26, and we sincerely apologize for any inconvenience this has caused you.
Kindly be informed that this delay is due to routine checks that are currently being conducted by our processing partner.
Please be assured that we are working diligently in close communication with the provider to complete these checks as quickly as possible.
Once the checks are completed, the funds will be credited to your trading account or refunded to the wallet you have deposited from.
Your patience and understanding during this time are greatly appreciated.
If you wish to fill an official complaint please find attached the Complaints Form and provide it scanned
Best Regards
The investment platform initially appeared trustworthy due to its organized presentation and professional communication style. From the beginning, representatives explained the investment structure in detail, focusing on steady returns and long-term financial planning rather than unrealistic promises. The onboarding process was smooth, and I was guided carefully through account creation and funding. Their willingness to answer questions and provide ongoing support created a strong sense of confidence, making the entire experience feel legitimate and secure. After depositing funds, I gained access to an account dashboard showing continuous trading activity and gradual profit growth. The returns displayed seemed reasonable, which further reinforced my trust in the platform. Account managers contacted me regularly with performance updates and discussions about market trends, claiming that strategic adjustments were being made to improve results while minimizing risk. Seeing my balance increase steadily encouraged me to invest additional funds over time, believing I was making a responsible financial decision supported by experienced professionals. For a while, everything progressed without issue. I was repeatedly assured that withdrawals could be processed easily whenever requested. However, when I finally attempted to withdraw part of my earnings, unexpected complications began to arise. I was informed that several payments were required before the withdrawal could be approved, including processing fees, financial verification charges, and transaction release costs. Each request was explained as a standard requirement connected to international transfer regulations. I was assured multiple times that completing these payments would finalize the release of my funds. Trusting their guidance, I followed the instructions in hopes of resolving the matter quickly. Unfortunately, each completed payment led to another request, with explanations becoming increasingly confusing. The promised withdrawal never materialized, and the situation grew more stressful with every delay. By the time I fully realized something was seriously wrong, my total investment had reached €6,380. When I refused to make further payments and demanded immediate withdrawal of my funds, communication changed abruptly. Responses became slow and inconsistent before stopping entirely. Emails went unanswered, calls failed to connect, and access to customer support disappeared completely. The realization that I had likely been misled was both emotionally exhausting and financially distressing. Determined not to accept the loss, I began searching for professional recovery assistance and eventually discovered 𝐪o𝕩𝕚𝕝. From the very first interaction, their approach stood out as transparent, methodical, and professional. They reviewed my case carefully, explained the recovery process step by step, and maintained realistic expectations without pressure. Throughout the process, communication remained clear and consistent, helping restore confidence after months of uncertainty. Their persistence ultimately resulted in the successful recovery of my entire €6,380 without complications or hidden requirements. Receiving confirmation that my funds had been fully restored brought tremendous relief and allowed me to regain both financial stability and peace of mind. This experience taught me the importance of conducting independent verification before trusting any online investment platform and remaining cautious whenever withdrawals become complicated or require repeated payments. I sincerely hope this review helps others avoid facing a similar situation.
I strongly suggest people of India not to trade with this company and seems to be a big fraud. They dont have and office in india and operate with a support mail id, where they do not even respond to the mail inspite of repeated mails. Second they have a live chat option and even there they donot help you out with the concern and rude answers that it. I had deposted INR 3500 which was my first deposit to trade. In their portal they have an option of LOCAL BANK TRANSFER and using that i deposted this amount for which they provided a local individuals account based at Delhi. Using the same the amount was deposited on the 11th of Feb 2026 and attache the screen shot of the proof of payment. But in vain the amount never got credited.Inspite of giving all the bank statement they respond with a mail-===== Regarding your concern, we needed you to provide us with a receipt with the full recipient wallet number for further investigation with the PSP, as well as a new screenshot of the bank statement in higher resolution. I had provided all the detail and they respond with the same kind of mail. Now its nearly 20 days. Now I have lost the money is for sure. Suggest all not to trade or open with this broker= They are frauds.
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