it took about two months and two attempts for them to finally decide that they were unable to make the part. then they sent the refund to the wrong party, not me. and i informed them of all of this and they don't respond unless i chase them around. and when they do respond it's always "i'm sorry there is nothing we can do". so i'm giving up, writing this review, and having my attorney look at the situation, cuz i think their payment to a third party (which they claim but i can't see) doesn't resolve or address my claim against them that they never produced the part.2025-10-20 update:dear xometry:i provided the extra information that you requested on october 12 on the same day that you requested it and i haven't heard from you since. and today my attorney has replied and says that if you can provide verifiable proof of the refund to the third party then we can use that proof to have a claim against the third party and that also satisfies any claim that we have directly with you. the verifiable proof would include enough tracking information that i could call one of the intermediate banks and verify that the money was actually refunded. and if you are unable to provide that proof or didn't refund the money, the attorney says we have a solid claim against you. would you like to and are you able to provide me with the proof of refund?
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