I placed an order for some prototype parts on December 11, 2025. I was informed that the order required prints and couldn't be processed until I uploaded them. However, the platform wouldn't allow me to upload prints since the quote had already been processed as an order. So, I created a duplicate order, this time including the necessary prints. About a week later, I received an unexpected notification that my original order was preparing to ship. I quickly reached out to the representative to request the cancellation of the duplicate order. For nearly two weeks, I received conflicting responses via email, followed by another shipment notification for my second order. Shortly after, I was informed that canceling the second order at this point would incur an additional $430 fee. With so many alternatives available for rapid prototyping, I will opt for a different service in the future.
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