I was genuinely excited when I ordered my XPeng in January 2025. I was told the wait would be around two months, and the team were friendly and helpful at the start. In reality, the car took six months to arrive, and I had to constantly chase for updates. Each time I followed up, I was told it had been delayed again.When the car finally arrived, I was happy with it and would’ve recommended it based on the driving experience alone.However, two months ago a small tree branch—really more of a stick—fell on the panoramic glass roof and cracked it. Annoying, but that’s what insurance is for. What I didn’t expect is to be waiting two full months (and counting) for a replacement part. I’ve had to chase every update myself, and this week I was told the ship carrying the part has been delayed with no ETA for when it will arrive.I honestly can’t believe the Australian distributor doesn’t keep essential spare parts in local stock. It means that even minor repairs can turn into months of downtime.I enjoyed the car, but the after-sales support and parts availability in Australia have been extremely disappointing. XPeng really needs to improve how it operates here.
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