Review Time
Impossible to get parts or get in contact with Xpeng. My Dad has been waiting over 4 months following a minor accident. Would recommend against purchase if you live in Australia.
I’ve owned an XPeng G6 for about 2.5 months now, and honestly it’s been a frustrating experience from day one. Coming from Tesla, the XPeng feels like a clear downgrade in terms of usability and day-to-day convenience. The car has frequent software bugs, consumes more energy than expected, and several features don’t work as smoothly as they should.Based on my experience so far, I would advise potential buyers to test the car thoroughly in real daily use before making a decision — something I regret not doing.
I asked for a test drive as well as finance quote to Xpeng UK, however, a response hasn't arrived since 3 days! Seems Xpeng can't serve public as expected from an established cast manufacturer. Felt impressed with design and spec of model G6, however, I feel there is no away as it is now, I can own it.
I purchased a new XPENG G6 in Aarhus expecting a premium customer experience to match the brand’s positioning and the vehicle’s technology. Unfortunately, my experience with XPENG Denmark and its authorised dealer, Ejner Hessel, was the opposite.From the moment the order was placed, the process was marked by contradictory information, lack of accountability, and zero customer centric thinking.Delivery timelines changed repeatedly December, then February, then suddenly “available immediately” forcing me to reorganise financing, sell my previous car under pressure, and absorb unnecessary costs. These changes were always explained away as “out of our control,” yet the impact was entirely borne by the customer.One week before vehicle handover, I personally tried to delivered the winter wheels to the dealership for installation. The response was simply that there was “no availability until January.” No alternative, no flexibility, no prioritisation despite the fact that Ejner Hessel represents multiple major brands such as Mercedes-Benz, Renault, and Dacia and operates a large dealership with significant resources.I was expected to accept the idea that a customer taking delivery of a brand new vehicle in winter should drive on summer tyres, which is not only unreasonable but also dismissive of customer safety and intelligence. The message was clear: “This is our process take it or leave it.”At one point, I had to rely on my former dealership, Finn Allan Eriksen where I was no longer a customer, to resolve safety related issues that XPENG’s authorised dealer could not or would not handle. That comparison alone says everything.To make matters worse, the car was delivered with cosmetic defects, reinforcing the impression that once the sale is closed, the customer becomes secondary.The vehicle itself is impressive well designed, technologically advanced, and full of potential. But a premium product cannot compensate for a dealer network that prioritises volume over responsibility.Based on my experience, Ejner Hessel are focused on selling cars, not on building trust, loyalty, or long-term relationships. When problems arise, customers are met with polished, generic explanations instead of real solutions.If XPENG wants to be taken seriously as a premium brand in Europe, the customer experience especially at dealer level needs fundamental improvement.I already know what your response will be: “This is not our responsibility, we regret the situation,” followed by a standard explanation.At the very least, when replying to a customer, please avoid using generic, AI generated responses that clearly demonstrate a lack of genuine interest in customer satisfaction.The Sales Manager in Tilst would benefit from understanding this lesson.
For job interview for Exterior Design.They asked to do an impossible 1 week project. No clear explanation and slow response. Asking for free work basically to design 3 vehicles in a week and then leading to no response directly with a thank you to contributors. Awful company, don’t waste your time and effort.
I bought a G9 in November 2025 from Xpeng (via Ejner Hessel) in Albertslund Denmark. In was a super experience all in all. I’ve been driving the car now for about a month and a half and I love it. The ride comfort is unmatched and the vehicle is indeed very smart. The range is more than appropriate for my situation and the smart sieving assistents work without hiccup.
I was genuinely excited when I ordered my XPeng in January 2025. I was told the wait would be around two months, and the team were friendly and helpful at the start. In reality, the car took six months to arrive, and I had to constantly chase for updates. Each time I followed up, I was told it had been delayed again.When the car finally arrived, I was happy with it and would’ve recommended it based on the driving experience alone.However, two months ago a small tree branch—really more of a stick—fell on the panoramic glass roof and cracked it. Annoying, but that’s what insurance is for. What I didn’t expect is to be waiting two full months (and counting) for a replacement part. I’ve had to chase every update myself, and this week I was told the ship carrying the part has been delayed with no ETA for when it will arrive.I honestly can’t believe the Australian distributor doesn’t keep essential spare parts in local stock. It means that even minor repairs can turn into months of downtime.I enjoyed the car, but the after-sales support and parts availability in Australia have been extremely disappointing. XPeng really needs to improve how it operates here.
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