We have had this car for about a week, and we like it, drives well, looks nice but I probably wouldn’t buy one, luckily, we have leased ours. The set up is not very professional once you have it. We test drove it and someone bought it to the house, said we can watch Netflix in the car (you can’t without attaching a device) that we would have support as we were worried about the distance to the dealership, said yes that was in place (it isn’t). The first time I charged it in a supermarket carpark the charging cable got stuck, none of the contact options for support were open, had to google what to do and borrow a screwdriver to open the back of the car and manually pull the release cord. Put it on charge at home and same thing happens with a message to call customer services on the screen to verify something (with a number in Norway), call the UK customer services the next day and they tell me to call a dealer and I would need to take it in (2 hours away) call the dealer they say they are not well set up for these cars as have just started to support them and I should read the manual and call them back? The online manual under charging has no instruction about the charger cable being stuck, it does refer to the manual release which I am familiar with. The service person then said if I can’t find the answer, they would have to look into it, but they are not familiar with the technical side. I understand that as they are new to it but not that helpful to me and feels slightly unnerving knowing that – maybe don’t lead with it when people call? I will call them again next week and hope to arrange a day out in Guildford where they may or may not know anything about my car, but hey I have plenty of annual leave and a drive round the M25 is always fun. My son has named this the Temu Tesla, our last car was a Tesla and the days of a response to the app in a few minutes, fixes sent remotely and sending someone to you to fix an issue if really necessary (only happened once) and watching Netflix on the screen whilst waiting for my son are over. Not to mention the far far superior user experience from Tesla both in the car and in how it drives. Shame but there we are – come back to me Elon all is forgiven! Huge lesson in you get what you pay for.
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